Company Policies

Our Commitment to You

Transparency and fairness in all our business practices

Shipping Policy

Processing Time

Orders are typically processed within 2-3 business days. During peak seasons or promotional periods, processing may take up to 5-7 business days.

Delivery Methods

  • Standard Delivery: 3-5 business days within Beirut
  • Regional Delivery: 5-7 business days within Lebanon
  • Express Delivery: 1-2 business days within Beirut

Shipping Restrictions

Due to Lebanese regulations, certain items may have delivery restrictions. We comply with all applicable laws regarding the shipment of firearms, ammunition, and accessories. Additional documentation and licensing may be required for certain products.

Delivery Areas

We currently deliver throughout Lebanon. Some remote areas may require additional delivery time. Contact our customer service team for specific delivery inquiries.

Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

  • Contact information (name, email, phone, address)
  • Payment information (processed securely through encrypted channels)
  • Order history and preferences
  • Required licensing and documentation for regulated products

How We Use Your Information

We use your information to process orders, improve our services, communicate with you about your purchases, and comply with legal requirements. We do not sell or share your personal information with third parties except as necessary to fulfill orders or as required by law.

Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, and regular security audits.

Warranty Policy

Most products we sell come with manufacturer warranties. Warranty terms vary by manufacturer and product type.

Manufacturer Warranties

Firearms and optics typically include manufacturer warranties ranging from 1 year to lifetime coverage. Please refer to the product documentation for specific warranty terms.

Warranty Claims

For warranty service, customers should contact the manufacturer directly. We can assist in facilitating warranty claims and provide necessary documentation.

Defective Products

If you receive a defective product, please contact us within 7 days of delivery. We will work with you to arrange a replacement or refund promptly.